Frequently Asked Questions

Accounts and Billing

I signed up for school membership. How can my pupils join?

If you signed up for school membership, you can provide the unique code e-mailed to you at signup. Your pupils can enter this to create a free account. These memberships will expire after 365 days.

What kind of memberships are offered? offers four membership tiers.

  • Young Learners (school pupils)
  • Adult Learners
  • Schools
  • Class Facilitators (for community class teachers)

If you would like to know more about these memberships, please get in touch.

How long does a subscription last?

Each subscription lasts for one calendar year.

Will my membership renew automatically?

No - membership must be renewed each year by logging into your account and re-subscribing. You are completely in control of your membership.

Which payments methods do you accept?

We accept all major credit/debit card providers. Transactions are made through Stripe, a secure payment processor and you will never have to leave when making payment.

Can I remove my account?

Yes - if you would like to remove your account, please contact us requesting account removal. Please note that if you still have active membership, this will be removed and a pro-rata refund is not possible.

Are memberships refundable?

Memberships are non-refundable except in extraordinary circumstances. If you have mistakenly placed an order, please contact us immediately.


What software do I need to view the lessons?

You don't need any additional software to view lessons. We do recommend using a modern web browser, such as Google Chrome or Firefox for the best viewing experience.

Which devices can I use? and lessons are compatible with all modern mobile and desktop devices.

Certain small features may be limited on certain devices ('full screen mode' on iOS devices).

I can't see the lessons on my device.

If you are having trouble viewing a lesson, please clear your cache and cookies. If you still have issues, please contact us and we will be happy to help.

Other questions

Can lessons be printed? Lessons are online-only and cannot be printed for distribution. If you are a school teacher or community class facilitator, memberships are available specifically for school pupils and adult learners.

Can I get a paper copy of 'An Focal Gafa'?

'An Focal Gafa' is available as digital e-Books to subscribers.

If you would like a hard copy, these are available in the shop.

I have another question...

If you have any other questions, please contact us and we will happily answer them for you. We may also include them on our FAQs.

Please note Technical/Billing Issue enquiries will be handled by Raya Design's customer support team – please review their privacy policy (click here) before submitting a technical or billing question; All other responses will come directly from the team.

Get in touch

If you have a query regarding your account, please use the email address used to register. We can only respond to account queries from the registrant's email address.
To ensure that your email is sent to the correct recipient, please choose the subject relevant to your enquiry.

Start your online Irish learning course

Get started to begin your Irish language journey and go join the discussion. You can visit our Beginners' Sample Lesson before signing up!